In 2011 we started the roll-out of our lean and mean multi-site and multi-lingual distribution of Joomla 1.5. A lot of core Joomla functionalities were removed. What remained was a simplified Joomla, specifically targeted to the needs of the Belgian Police.
We worked closely with the police zones on the creation of a new uniform design conform to the styleguide of the Belgian Police. However, we were limited in our movements since we wanted to avoid a huge migration process. The new design had to fit straight into the existing information architecture.
Besides the technical development we also started to provide daily support and training sessions to all police zones, around 300 webmasters. Therefor we integrated Zendesk straight into the administrator interface. Making it easy for webmasters to request support and for support staff to follow-up on questions.